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BA renews Amadeus contract
British Airways is extending an IT services agreement with Amadeus until 2017.
The new agreement is the continuation of a strategic arrangement which started in 2000 between the two companies, designed to provide the airline with a ‘new generation’ technology platform for the management of passenger services.
As a result, Amadeus developed the Altea Customer Management Solution comprising three fully integrated modules: Altéa Reservation for distribution through BA sales outlets, Altéa Inventory for global inventory management and Altéa Departure Control for passenger check-in and flight departure management.
BA now uses the Altea Reservation and Inventory systems which work in conjunction with its own website ba.com and revenue management systems.
The new agreement sets out the terms under which the carrier would move to the newly developed Altéa Departure Control - customer management system for passenger check-in, completing the Altéa suite.
The airline plans to complete migration to the full Altéa suite in 2012. BA also uses Amadeus e-Ticket Server to manage its e-ticketing operations and Amadeus Flex Pricer to enhance the experience of booking connecting flight itineraries through www.ba.com.
Additionally, BA has finalised the evaluation of Altea Departure Control - flight management for flight departure operations, in open competition with other products.
BA chief information officer Paul Coby said: “I am delighted that we have been able to extend our strategic relationship with Amadeus which started in 2000. The Altea Reservation and Inventory systems have been great support for our drive to develop our sales and services to customers.”
Travelmole, 03 June 2008
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